2020-21 EEH Enduring Program: De-escalation and Safety for the Ambulatory Setting


2020-21 EEH Enduring Program: De-escalation and Safety for the Ambulatory Setting Banner

Course Instructions

Registration

Registration is not required for this activity.

*Due to the requirements of our accreditation, credit is not awarded until the post-test and evaluation have been completed.

  • Participants must pass the post-test with an 80% or higher to be awarded credit. There is a maximum of 5 attempts to pass.
  • Completion of this activity requires a computer or mobile device with sound.

Original Release Date:  October 16, 2020

Expiration Date:  October 16, 2021


Date & Location
Monday, October 12, 2020, 8:00 AM - Saturday, October 16, 2021, 9:00 AM

Overview
Recent behavior/violence reports in RL6 (ambulatory setting) have identified that providers and staff are unintentionally escalating patients or visitors towards more aggressive behavior. During staff debriefing, it has been identified that staff does not know how to handle these situations. The undesirable behavior is often unintentionally rewarded and communicated to others. The purpose of this class is to teach basic de-escalation and limit-setting techniques to all staff and providers in the ambulatory setting. This class also reinforces the system initiatives of encouraging staff to call for additional help when feeling threatened or unsafe.


Objectives
At the conclusion of this enduring activity, participants should be able to:

  1. 1. Identify ways to de-escalate an agitated or aggressive individual to prevent verbal or physical violence.
  2. 2. Describe methods to set limits with patients by providing options and not ultimatums.
  3. 3. Review how to approach a non-threatening patient who is carrying a weapon.
  4. 4. Explain proxemics (personal space safety) and Kinesics (body language).
  5. 5. Communicate possible threat within the work setting or department (Code ART).

Target Audience
Professions - Allied Health Professional, Dentist/Dental Surgeon, Non-Physician, Nurse, Optometrist, Pharmacist, Pharmacy Technician, Physical Therapist, Physician, Physician (Fellow/Resident), Physician Assistant, Psychologist, Social Worker

Credits
AMA PRA Category 1 Credits™ (1.00 hours), Non-Physician Attendance (1.00 hours)

Accreditation
Edward-Elmhurst Health is accredited by the Illinois State Medical Society (ISMS) to provide Continuing Medical Education credit to physicians.  

Edward-Elmhurst Health designates this Enduring Material for a maximum of 1.00 AMA PRA Category 1 CreditTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Disclosures

No one involved in the planning, approval, or presentation of this activity has disclosed any relevant conflict of any interest with any commercial entity.